Compulsive hand sanitizing. Check. Home workout routine. Check. Volunteer to help community. Check. Regular chats with friends and family. Check. Remote Worker. CHECK CHECK!
Like every other right-thinking human out there, I am working hard to stay focused on the ‘here and now’ to help get me and those around me through the immediate crisis. But as I get comfortable with this new routine, my mind has been drifting to ice hockey great, Wayne Gretzky. Wayne famously advised “Skate to where the puck is going, not where it has been.” This phrase became so overused in motivational speeches and strategy powerpoints, that impassioned pleas to just stop using it altogether were published in the Canadian press. But even the most jaded of Canadians will admit, at no time was this advice more relevant to the business world than now.
Simply put, the puck, at least in terms of the intersection of IT and business operations, is going to be in a much different position as we all start to return to work. The response to COVID19 had changed the world forever and if you thought digital transformation was happening quickly before, hold onto your hats.
Wherever there used to be hesitation around the value of IT investment aimed at business continuity
So, as the attention of exec teams and boards begin to shift toward further digital transformation of their operating models, I predict the puck for IT will move in the following 4 ways:
4 Ways IT NEEDS TO MOVE THE PUCK TO
1. Remote Working
Firstly, remote working will now blossom like a rose in bloom. The next 3 months will prove to many leaders, previously sceptical, that remote working is really just fine in terms of productivity. Tools such as Slack, Zoom, Teams, GSuite, O365, etc are perfectly adequate to keep on top of things. Yes, places of business, office culture and in-person meetings will all continue to be very important pieces in the patchwork of a company’s identity.
However, the balance will now shift decidedly toward remote working as a bigger proportion of the quilt. The tech is mature enough to support it, it’s been around long enough now that IT teams understand it and the risk of not developing the ability to work from home is all too stark. (I hate to say it, people…this isn’t our last pandemic outbreak.)
2. Remote Working Accelerates IT Projects
3. Automation of Key Processes
You want your machines doing the repetitive work, you want your people thinking about how things might need to change to survive and thrive.
4. Soft Skills and Business Acumen
Lastly, success for IT professionals and infosec specialists alike will rely far more on soft skills and business acumen than ever before
In spite of the push by business leaders to get closer to the issues highlighted above, their understanding of the guts of tech will still be short of the ability to make good judgement calls on investment.
Because of this lack of intimacy with IT innards, they will still approach these decisions with apprehension.
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